1. Online Balance Check

1. Visit Nordstrom Gift Card Balance
2. Enter your 16-digit card number
3. Enter the 4-digit PIN (if applicable)
4. Click “Check Balance”

· Pro Tip: Sign in to your Nordstrom account to save your gift card for faster checkouts.

2. Nordstrom Mobile App

1. Open the Nordstrom app
2. Tap “Account” > “Gift Cards”
3. Select “Check Balance”
4. Enter card details or scan barcode

· New in 2026: Add to Apple/Google Wallet for one-tap balance checks.

3. Phone

Call Nordstrom Gift Card Services:

1-888-906-2685

Available 24/7. Have your 16-digit card number and PIN ready. Wait times are typically under 2 minutes.

4. In-Store

Visit any Nordstrom or Nordstrom Rack store and:

1. Bring your physical gift card to the register
2. Ask a sales associate to check the balance
3. No purchase necessary

Note: Store locator available on the Nordstrom website or app.

“Invalid Card Number” Error

· Check for any spaces or dashes in the number
· Ensure you’re using the correct card number (16 digits)
· Try a different browser or clear your cache

“Card Not Found” Message

· Verify the card has been activated (check your email)
· Wait 24 hours if you just purchased the card
· Contact customer service for assistance

“System Unavailable” Error

· Try again in 15-30 minutes
· Use the phone method instead
· Check Nordstrom’s system status page for outages

Add to Account

Save your gift card to your Nordstrom account for easy access and protection against loss or theft.

Set Up Alerts

Get low balance alerts and transaction notifications through the Nordstrom app or email.

Track Spending

View up to 18 months of transaction history online or through the Nordstrom app.

How long does it take for a Nordstrom gift card to activate?

Physical gift cards are typically activated at the time of purchase. Digital gift cards are usually activated immediately after purchase, but it may take up to 4 hours for the activation to process. If your card isn’t working after 24 hours, contact customer service.

Can I use my Nordstrom gift card at Nordstrom Rack?

Yes, Nordstrom gift cards can be used at any Nordstrom, Nordstrom Rack, Nordstrom Local, or Nordstrom.com. They can also be used at Nordstrom Rack stores and NordstromRack.com.

What should I do if my card is lost or stolen?

If you’ve registered your Nordstrom gift card to your Nordstrom.com account, you can have it replaced if lost or stolen. Contact customer service immediately at 1-888-906-2685 with your original purchase receipt and card number if available.

Can I get cash back or a refund for my Nordstrom gift card?

No, Nordstrom does not offer cash refunds or cash back for gift cards, except where required by law. Gift cards cannot be redeemed for cash. Any unused balance will remain on the card.