GiftoCash Refund and Returns Policy

Thank you for trading with GiftoCash. We strive to ensure that our customers are satisfied with their exchanges. Please review our refund and returns policy carefully.

Overview

Our refund and returns policy is valid for 30 days from the date you use your gift card to purchase Bitcoin. If you encounter any issues with the balance of your gift card after this transaction, please contact us for assistance. To be eligible for a refund, you must provide a valid receipt or proof of your gift card purchase.

Customer Responsibilities

To facilitate a hassle-free refund process, we ask our customers to:

• Verify the balance of your gift card before using it to purchase Bitcoin.
• Retain all receipts and documentation related to your gift card purchase.
• Report any discrepancies in gift card balance immediately after the transaction.
• Contact us within 30 days for any refund requests to ensure eligibility.

Important Notice for Gift Card Returns

Dispute Resolution

If you believe your refund request was unjustly denied, you may appeal the decision by providing additional evidence or information regarding your case. Our support team will review the appeal and respond within 3-5 business days.

Refunds

Once your request for a refund is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your Bitcoin wallet or original method of payment within a certain amount of days.

Need Help?

If you have any questions or need further assistance with your refund, returns, or exchanges, please don’t hesitate to contact our customer support team. We are here to help you resolve any issues and ensure your experience with GiftoCash is positive and satisfactory.

Contact us at support@mygiftocash.com or visit our Support Page for more information.

Visit Support Page

Contact Information

For immediate assistance, you can reach our customer support team through the following channels:

• Email: support@mygiftocash.com
• Phone: +1 (213) 495-0790
• Live Chat: Available on our website during business hours.

Frequently Asked Questions (FAQs)

How long does it take to process a refund?

Refunds are typically processed within a few business days. However, it may take additional time for your bank or payment provider to reflect the refund in your account.

What if I lost my receipt?

If you lose your receipt, please provide any other proof of purchase that may help us verify your transaction. Contact our support team for assistance.

Policy Updates

GiftoCash reserves the right to update this refund and returns policy periodically. Customers will be notified of any changes via email or through our website. We encourage you to review our policy regularly.

Additional Information

How can I provide feedback on your service?

We value your feedback! Please feel free to reach out via email or through our website to share your thoughts and suggestions about our services.

What should I do if I encounter issues with my Bitcoin purchase?

If you face any issues during the Bitcoin purchasing process, please contact our support team immediately for assistance. We are dedicated to helping you resolve any problems efficiently.

Thank You for Choosing GiftoCash

We appreciate your business and are committed to providing you with excellent service. Your satisfaction is our priority, and we hope you have a great experience using GiftoCash!